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2021 was a big year for Invision Community. 🎉 We launched no-code automation with our Zapier integration, added web push notifications, offline support, stock replies and new reporting metrics. We also improved spam management, SEO crawl efficiency, Clubs, Activity Streams and introduced a native gamification system named Achievements. Not to mention the team grew! 👋 @Matt Finger @Marshall Slemp (and me 🙋🏼♂️). We have lots to look forward to in the new year, but before we reveal more let's take a trip down memory lane. 2021 was one of our best-performing years ever! Here are some highlights: Community Activity 2021 We saw an i…
Last reply by [R] NuclearGeneral , -
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Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invalua…
Last reply by [R] NuclearGeneral , -
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Gratitude is an essential part of building community. One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good! Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. Here are five ways to show your community members you are thankful for them: 1) Achievements Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderato…
Last reply by [R] NuclearGeneral , -
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The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. Before we unpack this special trifecta, let’s define what success means through the lens of community building. While success is subjective, there are a few things we can all agree on: Communities that can consistently deliver value while also connecting people to one another will prosper. Cause Cause is your ‘why.’ Why does your community exist and why should anyone care to join? It sounds obvious, but many businesses have trouble under…
Last reply by [R] NuclearGeneral , -
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Every time I checked in with a newly launched running community, it seemed like there were more and more new people posting. As a result, I found it harder to find my friends' latest run write-ups and even harder to reply directly to them. Speaking with other early adopters, they felt the same way, and we all eventually drifted out of the community's orbit. It's natural to want your community to grow; indeed, a lot of community management strategies are based on increasing registrations and scaling upwards. However, your early adopters may feel very different about growth as they watch their close friendship circles dissolve as more members join and begin …
Last reply by [R] NuclearGeneral , -
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Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now! 🎉 Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes. In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community. New! Married group promotions with Achievements…
Last reply by [R] NuclearGeneral , -
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🟢 Scaling your community requires overcoming many barriers and learning new ways of working with your community. Rosie explores this in her blog: How we are at the small scale is who we are at the large scale. "In community, we often say to do things that don't scale. To start small. To get the foundations right. To trust that how we are and what we do is what the community becomes, on a larger scale. Our behaviour, our intentions, our alignment, and our goals all influence what the community can become." 🧠 What we think: There is no right or wrong way to scale your community from its humble beginnings and it can be a lot of hard work but that doesn't mean we sh…
Last reply by [R] NuclearGeneral , -
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🟢 Scaling your community requires overcoming many barriers and learning new ways of working with your community. Rosie explores this in her blog: How we are at the small scale is who we are at the large scale. "In community, we often say to do things that don't scale. To start small. To get the foundations right. To trust that how we are and what we do is what the community becomes, on a larger scale. Our behaviour, our intentions, our alignment, and our goals all influence what the community can become." 🧠 What we think: There is no right or wrong way to scale your community from its humble beginnings and it can be a lot of hard work but that doesn't mean we sh…
Last reply by [R] NuclearGeneral , -
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- 288 views
Gathering information, then understanding what to do with it, is essential for sustainability. Reporting tools available in the Invision Community platform can help you better understand the inner workings of your community and decide whether your current setup is leading you towards or away from your bottom line. We recognize that knowledge is power, so we expanded our extensive list of reporting metrics. Invision Community’s latest release, 4.6.8, includes additional reporting tools in the Admin Control Panel (ACP) to empower community leaders. Now, community leaders can not only check registration count, topic creation, device usage and other enga…
Last reply by [R] NuclearGeneral , -
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No matter how good your content is, how accurate your keywords are or how precise your microdata is, inefficient crawling reduces the number of pages Google will read and store from your site. Search engines need to look at and store as many pages that exist on the internet as possible. There are currently an estimated 4.5 billion web pages active today. That's a lot of work for Google. It cannot look and store every page, so it needs to decide what to keep and how long it will spend on your site indexing pages. Right now, Invision Community is not very good at helping Google understand what is important and how to get there quickly. This blog article runs …
Last reply by [R] NuclearGeneral , -
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There’s no one-size-fits-all solution when it comes to moderating/guiding an online community. Each digital world includes its own series of hurdles to overcome. As a community gains momentum and the registration count climbs higher, community moderators are presented with new challenges. These tasks become inherently more complex as a result, siphoning precious resources and oftentimes paint moderators into a corner. Take back the brush and illustrate a new scene with these supportive tips on how to better engage with your community. These pro-moderation tactics aim to foster a greater sense of togetherness and unity while also acknowledging individual membe…
Last reply by [R] NuclearGeneral , -
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Wouldn't it be nice if the Invision Community editor could re-use whole replies, text snippets, and even reply templates? As we get ready to welcome more customers into our staffed community support area, this feature idea has become a reality to help form personalized replies. Invision Community has a saved actions feature that allows the community team to perform multiple actions on multiple topics. For example, you might want to add a title prefix, move the topic and add a reply. This works great for 'canned' responses and actions, but it is less useful if you want to edit the reply to personalize it. Stock replies allow you to set up entire replies, par…
Last reply by [R] NuclearGeneral , -
It’s been a minute since our last blog post, but we have cooked up several epic projects in the interim. To refresh your memory, we recently launched a new platform update, 4.6. It includes *takes a deep breath* Achievements, Zapier integration, web app and push notifications, anonymous posting, solved content, the ability to show when a team member has replied, a new health dashboard, spam improvements and more. In the time since, we prepared a few special treats for you. Before we dive into the feature feast, sample our forthcoming website refresh. In the very near future, our entire website will slip into something a little more comfortable. Not only will the…
Last reply by [R] NuclearGeneral , -
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Invision Community's latest update, 4.6, is officially out! To celebrate, we hosted a live event on Zoom. I, alongside two of the three Invision Community co-founders @Charles and @Matt (shout-out to @Lindy) sat down for a roundtable talk to chat about some of the slickest features 4.6 has to offer. If you'd like to refresh your memory with exactly what features we implemented in 4.6, check out our detailed blog post (after you're done watching our live event above, of course). It includes: Achievements Spam Improvements Health dashboard Web app and push notifications Anonymous posting Solved content Sho…
Last reply by [R] NuclearGeneral , -
Nearly two decades ago, Invision Community President, @Charles , set out to make a leading online community platform. Around that time, Charles also met his now-husband of 18-years and hasn't looked back since. Until now. Behind the code, product updates and newsletters are a group of people who share a passion for community building. Considering how volatile and toxic the Internet can be, we want to become more visible, transparent and vulnerable. To help you familiarize yourself with the masterminds behind Invision Community, starting with Charles, we're kicking off a new series that'll highlight our team. I interviewed Charles for the first installmen…
Last reply by [R] NuclearGeneral , -
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Well, friends, what a journey we've been on since we started work on Invision Community 4.6.0. With 11 developers accumulating 934 commits over 3,157 files changing 120,281 lines of code, we're ready to show it to the world. Along with over 260 bug fixes, this new release contains some great new functionality. Let's take a look at what's new. Achievements Achievements, badges, ranks, rules, gamification, whatever you want to call it, this is the most significant feature for Invision Community 4.6.0. This brings a whole new level of earning and showing trust to other members while gently nudging more quality contributions to your community. Za…
Last reply by [R] NuclearGeneral , -
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Spam is as much a part of life on the internet as emoji overuse, serial GIF abuse and regretful tweeting. But I'm not here to talk about how I conduct myself online; I wanted to talk about three spam improvements coming to Invision Community 4.6. As you may be aware, Invision Community has its own Spam Defense functionality, which uses a mixture of crowdsourced data, publicly available data and our own special sauce to help reduce the number of spam accounts that get through the registration system. Invision Community also has several other tools to mitigate spam post-registration. These tools have served us well, but as spammers evolve, so must our systems…
Last reply by [R] NuclearGeneral , -
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One of the overarching goals for any community leader is to shine a bright light on your members. Their contributions should be publicly recognized. Now with Invision Community’s new Achievements system... you can! Achievements is Invision Community’s native gamification system baked into our latest update, 4.6. We’ve dreamed up innovative actions for community leaders to publicly recognize members who show up and participate in meaningful ways. Award Points and badges based on conditional Rules! Here’s what you need to know... Points Our Achievements Points system keeps a running tally of Points. Members may ea…
Last reply by [R] NuclearGeneral , -
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Community sharing is community caring. Take it from me: prominently curating your members’ content will profoundly accelerate growth. It’s also pretty darn fun. I’ve run my company, BreatheHeavy, since 2004. While many online businesses shuttered because of social media’s looming presence, mine thrived because of the community. Full disclosure? I had no idea creating a community back in 2004 would become the not-so-secret ingredient to staying alive. Ahh, if only I knew then what I know now. Hindsight is 20/20 (that number gives me anxiety, am I right?), but I never fully understood or appreciated how immensely game-changing community building is. …
Last reply by [R] NuclearGeneral , -
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- 379 views
Community sharing is community caring. Take it from me: prominently curating your members’ content will profoundly accelerate growth. It’s also pretty darn fun. I’ve run my company, BreatheHeavy, since 2004. While many online businesses shuttered because of social media’s looming presence, mine thrived because of the community. Full disclosure? I had no idea creating a community back in 2004 would become the not-so-secret ingredient to staying alive. Ahh, if only I knew then what I know now. Hindsight is 2020 (that number gives me anxiety, am I right?), but I never fully understood or appreciated how immensely game-changing community building is. …
Last reply by [R] NuclearGeneral , -
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Moderation feels a bit like an outdated term created pre-social media, but it stuck. We’d like to re-frame your thinking in terms of guiding your community versus moderating it. Guidance is an essential component to any thriving community because it creates structure and boundaries for the community. Oftentimes, people think community guidance is about restriction, but in reality it allows your community to express itself in a healthy way. All communities run into issues unless there are clear guidelines laid out for all members. It only takes a couple of toxic trolls to bring down an entire community of thousands of members. As a com…
Last reply by [R] NuclearGeneral , -
- 0 replies
- 462 views
Moderation feels a bit like an outdated term created pre-social media, but it stuck. We’d like to re-frame your thinking in terms of guiding your community versus moderating it. Guidance is an essential component to any thriving community because it creates structure and boundaries for the community. Oftentimes, people think community guidance is about restriction, but in reality it allows your community to express itself in a healthy way. All communities run into issues unless there are clear guidelines laid out for all members. It only takes a couple of toxic trolls to bring down an entire community of thousands of members. As a com…
Last reply by [R] NuclearGeneral , -
- 0 replies
- 630 views
Invision Community has an exciting opportunity for an experienced PHP developer to join our team. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands. The Role As a back end PHP developer, you will be working closely within a tight nimble team. You are a clear thinking problem solver and are able to demonstrate skills in creativity and innovation with the ability to meet deadlines. You thrive when given a brief and create well structured efficient code. Key Responsibilities Write well designed te…
Last reply by [R] NuclearGeneral , -
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- 478 views
Invision Community has an exciting opportunity for an experienced PHP developer to join our team. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands. We have been on the forefront of independent and white label engagement communities since 2002. The Role As a back end PHP developer, you will be working closely within a tight nimble team. You are a clear thinking problem solver and are able to demonstrate skills in creativity and innovation with the ability to meet deadlines. You thrive when given a bri…
Last reply by [R] NuclearGeneral , -
Harness the force as a community leader. A long time ago in the Interwebs far, far away... I proudly signed off all my posts and emails with the title: Owner, Administrator. Anyone in a 10-mile digital radius from me was made well aware: I AM AN OWNER AND ADMINISTRATOR. I AM IMPORTANT I PROMISE. I OWN AND ADMINISTRATE!!! Granted I held off on the all-caps, but still. My assertion permeated throughout all areas of my online presence. Though well-intentioned, my identity as an administrator pushed me away from the community I fostered. I focused more on growing the group rather than being part of the group, thus creating an uns…
Last reply by [R] NuclearGeneral ,